Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: September 23, 2026
Last Updated: September 23, 2026

At KinPeto, we aim to make shipping as clear and predictable as possible.

This Shipping & Delivery Policy explains how we process, ship, track, and deliver orders placed through www.kinpeto.com.

By placing an order with KinPeto, you acknowledge and agree to the shipping terms described below, subject to any mandatory consumer rights that apply to your purchase.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or statutory remedy that cannot legally be excluded.

1. ABOUT KINPETO

Business Name: KinPeto
Website: www.kinpeto.com
Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

Business Address:
Sec N, Block 7/38,
Basant Kunj Colony,
Lucknow, Uttar Pradesh 226003, India

KinPeto is an ecommerce business based in India and may use third-party suppliers, manufacturers, warehouses, fulfillment centers, and shipping carriers to process and deliver orders.

2. WHERE WE SHIP

KinPeto may offer shipping to selected locations in:

  • India;

  • United States;

  • Canada;

  • United Kingdom;

  • European Union / EEA countries; and

  • other international destinations where shipping is available.

Available destinations may change based on:

  • product restrictions;

  • supplier availability;

  • carrier availability;

  • customs requirements;

  • import restrictions;

  • regulatory requirements;

  • operational considerations; or

  • other circumstances affecting safe and lawful delivery.

The destinations available for a particular product will be shown at checkout where technically possible.

KinPeto reserves the right not to accept an order for a destination where delivery is unavailable or prohibited.

3. ORDER PROCESSING TIME

Orders are generally processed after successful payment authorization or confirmation of the applicable payment method.

Our typical processing time is:

1–3 business days

Processing time is separate from transit time.

Business days generally exclude weekends and applicable public holidays.

During periods of unusually high order volume, promotions, holidays, supplier disruptions, or other operational events, processing may take longer.

If a significant processing delay is expected, KinPeto will make reasonable efforts to notify affected customers.

4. SHIPPING TIME

After an order has been processed and handed to the carrier, the shipment enters the transit period.

Typical estimated delivery windows are:

Destination Estimated Delivery Time
India 3–10 business days
United States 7–15 business days
Canada 7–18 business days
United Kingdom 7–18 business days
EU / EEA 7–20 business days
Other international destinations 10–25 business days

These are estimated delivery windows, not guaranteed delivery dates, unless KinPeto expressly provides a guaranteed delivery commitment for a particular order.

Actual delivery time may vary depending on the destination, carrier, customs processing, product availability, and other circumstances.

5. TOTAL DELIVERY TIME

Estimated total delivery time generally consists of:

Order Processing Time + Transit Time

For example, if an order takes 1–3 business days to process and the estimated transit time is 7–15 business days, the overall estimated delivery period may be approximately 8–18 business days.

These estimates are provided for planning purposes and are not guarantees unless expressly stated otherwise.

6. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • destination;

  • product;

  • package size or weight;

  • shipping method;

  • order value;

  • carrier;

  • promotional offers; and

  • other applicable factors.

Where free shipping is offered, the applicable eligibility requirements will be displayed on the website or at checkout.

7. FREE SHIPPING

KinPeto may offer free shipping on selected products, orders, destinations, or promotional campaigns.

Free-shipping offers may be subject to:

  • minimum order values;

  • specific products;

  • specific countries;

  • promotional periods;

  • shipping-method limitations; or

  • other stated conditions.

Unless expressly stated otherwise, free shipping does not necessarily include customs duties, import taxes, brokerage charges, or other destination-country charges.

8. ORDER TRACKING

When tracking information is available, KinPeto may provide a tracking number by email or through the order-status system.

Tracking information may take some time to become active after the carrier receives the shipment.

Tracking information is supplied by the relevant carrier or logistics provider.

KinPeto does not control the carrier's tracking system and cannot guarantee that tracking information will update continuously.

9. MULTIPLE PRODUCTS IN ONE ORDER

If you purchase multiple products in the same order, your products may be shipped:

  • together;

  • separately;

  • from different fulfillment locations; or

  • through different carriers.

This can happen because KinPeto may use different suppliers or fulfillment partners.

If your order arrives in multiple shipments, you may receive multiple tracking numbers.

You will not be charged an additional shipping fee solely because KinPeto decides to split an order into multiple shipments, unless the additional charge was clearly disclosed and agreed at checkout.

10. DROPSHIPPING AND THIRD-PARTY FULFILLMENT

Some KinPeto products may be fulfilled directly by third-party suppliers, manufacturers, warehouses, or fulfillment centers.

As a result:

  • the shipping origin may differ from KinPeto's business address;

  • packaging may vary;

  • the package may contain supplier or fulfillment information;

  • tracking may identify a logistics partner;

  • products in the same order may arrive separately; and

  • delivery times may vary between products.

Use of a third-party fulfillment provider does not remove KinPeto's responsibilities to customers under applicable law.

11. INTERNATIONAL SHIPPING

International orders may be subject to customs clearance procedures.

Delivery times for international orders can be affected by:

  • customs inspections;

  • import documentation;

  • local regulations;

  • carrier capacity;

  • customs backlogs;

  • public holidays;

  • weather;

  • transportation disruptions;

  • incorrect address information; or

  • other circumstances outside KinPeto's reasonable control.

KinPeto cannot guarantee how long a customs authority will take to process a shipment.

12. CUSTOMS DUTIES AND IMPORT TAXES

International customers may be responsible for customs duties, import taxes, VAT/GST, brokerage fees, handling charges, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are generally not included in the product price or standard shipping charge.

These charges are determined by the destination country's authorities and may vary depending on:

  • product type;

  • declared value;

  • country of origin;

  • destination;

  • applicable tariff;

  • local tax rules; and

  • customs regulations.

KinPeto does not control the amount of customs duties or import taxes assessed by a destination country.

13. CUSTOMER RESPONSIBILITY FOR CUSTOMS

Customers placing international orders are responsible for providing accurate information and complying with applicable import requirements.

Customers should ensure that the ordered products are legally permitted to enter their country.

If a shipment is delayed because customs requires information or action from the customer, the delivery may take longer than the original estimate.

14. CUSTOMS REFUSAL OR UNCLAIMED SHIPMENTS

If an international shipment is refused, abandoned, or left unclaimed because of:

  • unpaid customs charges;

  • incorrect customer information;

  • failure to provide required documentation;

  • failure to respond to customs or carrier requests;

  • destination-country restrictions; or

  • other customer-controlled circumstances,

the available refund or return options will depend on the circumstances and applicable law.

KinPeto may deduct reasonable costs actually incurred where such deduction is permitted by applicable law.

Nothing in this section limits any mandatory statutory refund or cancellation right.

15. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • recipient name;

  • house/building number;

  • street;

  • city;

  • state/province;

  • postal/ZIP code;

  • country;

  • phone number; and

  • other delivery information requested at checkout.

If you discover an incorrect address after placing an order, contact us immediately.

Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes will be possible once an order has entered fulfillment or been handed to the carrier.

16. FAILED DELIVERY

A delivery may fail because of:

  • incorrect address;

  • recipient unavailable;

  • refused delivery;

  • inaccessible location;

  • carrier restrictions;

  • customs issues;

  • unpaid applicable charges;

  • incorrect contact information; or

  • other circumstances affecting delivery.

Where possible, the carrier may attempt redelivery or contact the recipient.

Customers should monitor tracking information and respond promptly to carrier requests.

17. DELIVERED BUT NOT RECEIVED

If tracking shows that your order was delivered but you cannot locate it:

  1. Check around your delivery location.

  2. Ask household members, neighbors, building reception, or security personnel.

  3. Check whether the carrier left a delivery notice.

  4. Review the tracking information.

  5. Contact the carrier where appropriate.

  6. Contact KinPeto if the shipment cannot be located.

Email: Support@kinpeto.com

We may request information or documentation from the carrier while investigating the matter.

18. LOST SHIPMENTS

If a shipment appears to be lost in transit, contact KinPeto so that we can investigate with the relevant carrier or fulfillment provider.

We may request additional information before initiating a carrier investigation.

Where a shipment is confirmed lost and KinPeto is responsible for the applicable remedy, we will provide an appropriate solution in accordance with applicable law and our Returns & Refund Policy.

19. DAMAGED PACKAGES

If your package arrives visibly damaged:

  • photograph the package before opening it where reasonably possible;

  • photograph any visible damage;

  • photograph the product and packaging after opening; and

  • contact KinPeto promptly.

Email: Support@kinpeto.com

We may use photographs, videos, tracking information, or other evidence to investigate the issue.

Where the product is damaged or defective and KinPeto is responsible under applicable law, we will provide the appropriate remedy.

20. WRONG OR MISSING PRODUCTS

If you receive:

  • the wrong product;

  • the wrong size or variation;

  • a missing product; or

  • a materially different product from what you ordered,

contact KinPeto as soon as reasonably possible.

Please provide your order number and photographs where appropriate.

We will investigate and provide an appropriate remedy, which may include replacement, refund, or another remedy required by applicable law.

21. DELIVERY DELAYS

Delivery estimates are not guarantees unless expressly stated otherwise.

Delays may occur because of:

  • carrier disruptions;

  • customs;

  • weather;

  • public holidays;

  • transportation interruptions;

  • supplier or fulfillment delays;

  • high seasonal demand;

  • incorrect customer information;

  • remote-area delivery;

  • government restrictions;

  • natural disasters;

  • labor disruptions; or

  • other circumstances beyond reasonable control.

Where KinPeto becomes aware of a material delay, we will make reasonable efforts to provide an appropriate update.

22. SHIPPING DELAYS FOR U.S. ORDERS

For orders shipped to customers in the United States, KinPeto will make shipping representations only where we have a reasonable basis for those representations.

Under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers generally need a reasonable basis to expect shipment within the advertised timeframe, or within 30 days if no shipment timeframe is stated. If the promised timeframe cannot be met, specific delay-notice and refund requirements may apply.

Accordingly, where applicable U.S. law requires KinPeto to provide a delay notice, obtain consent to a delay, cancel an order, or issue a refund, KinPeto will follow the applicable legal requirements.

Nothing in this policy limits applicable U.S. consumer rights.

23. SHIPPING TO INDIA

For deliveries within India, estimated delivery time may vary according to:

  • destination city or region;

  • courier availability;

  • remote-area delivery;

  • order processing;

  • weather;

  • public holidays;

  • carrier delays; and

  • other operational circumstances.

Customers should provide a valid Indian delivery address and reachable contact information.

Where Cash on Delivery is available, additional conditions may apply.

24. CASH ON DELIVERY

Cash on Delivery ("COD") may be available for selected Indian locations and products.

COD availability may depend on:

  • destination;

  • order value;

  • product;

  • courier coverage;

  • previous delivery history;

  • fraud-prevention measures; and

  • operational restrictions.

Where COD is available, any applicable COD charge will be displayed before order completion.

Repeated refusal or failure to accept COD orders may result in COD being restricted for future orders, subject to applicable law.

25. DELIVERY ESTIMATES AND BUSINESS DAYS

Unless otherwise specified:

Business days generally mean Monday through Friday and exclude applicable public holidays.

Delivery estimates begin after the order has been processed and handed to the carrier unless otherwise stated.

An estimated delivery window is not a guarantee.

Where KinPeto expressly provides a guaranteed delivery commitment, the terms of that commitment will govern.

26. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS

If KinPeto offers a pre-order or backordered product, the expected shipping timeframe will be disclosed before purchase where reasonably possible.

Pre-order items may have different processing and delivery timelines from regularly stocked products.

If a product becomes unavailable after purchase, KinPeto will contact the customer and provide the applicable options required by law, which may include cancellation and refund.

27. ORDER CHANGES AFTER PURCHASE

If you need to change:

  • shipping address;

  • product variation;

  • quantity; or

  • other order information,

contact KinPeto as soon as possible.

We will make reasonable efforts to accommodate the request before fulfillment.

Once an order has been processed, packed, or shipped, changes may no longer be possible.

If the order cannot be changed, the customer may use any applicable cancellation or return rights described in the Returns & Refund Policy.

28. ORDER CANCELLATION DUE TO SHIPPING ISSUES

If KinPeto cannot ship an order within the applicable promised or legally required timeframe, we will provide the customer with the options required by applicable law.

Depending on the circumstances, these may include:

  • accepting a revised delivery timeframe;

  • cancelling the order; or

  • receiving a refund.

For U.S. customers, applicable FTC shipping-delay requirements will be followed.

For other jurisdictions, mandatory local consumer-protection requirements will apply.

29. REFUNDS FOR UNFULFILLED ORDERS

If KinPeto cancels an order because it cannot fulfill the order, the applicable refund will generally be issued to the original payment method.

Where applicable law requires a full refund of amounts paid, including qualifying shipping charges, KinPeto will provide the required refund.

Refund processing time may depend on the payment provider or financial institution.

30. FORCE MAJEURE

KinPeto will not be responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including:

  • natural disasters;

  • severe weather;

  • war;

  • terrorism;

  • government restrictions;

  • epidemics or pandemics;

  • labor disputes;

  • transportation disruptions;

  • customs restrictions;

  • major infrastructure failures;

  • telecommunications failures;

  • carrier failures;

  • supplier failures; or

  • other extraordinary circumstances beyond reasonable control.

This provision does not remove any consumer remedy that applicable law requires.

31. INTERNATIONAL SHIPPING RESTRICTIONS

Certain products may not be available for shipment to certain countries or regions because of:

  • import restrictions;

  • product regulations;

  • customs rules;

  • carrier restrictions;

  • safety requirements;

  • sanctions;

  • supplier restrictions; or

  • other legal or operational limitations.

If KinPeto cannot legally or reasonably fulfill an order to your destination, we may cancel the affected order and provide the applicable refund.

32. SHIPPING COMMUNICATIONS

KinPeto may send shipping-related communications including:

  • order confirmation;

  • order-processing confirmation;

  • shipment confirmation;

  • tracking information;

  • delivery updates;

  • delay notices;

  • customs notifications where available; and

  • customer-service communications.

These communications are transactional and may be sent even if you have opted out of marketing communications.

33. THIRD-PARTY CARRIERS

KinPeto may use third-party carriers and logistics providers.

Carrier services may be subject to their own operational terms.

KinPeto does not control:

  • carrier routes;

  • driver schedules;

  • customs processing;

  • carrier scanning systems;

  • local delivery conditions; or

  • carrier-specific delays.

However, use of a third-party carrier does not remove KinPeto's obligations to customers where applicable law makes KinPeto responsible.

34. SHIPPING INSURANCE

Where shipping insurance or shipment protection is offered, the applicable terms will be disclosed at checkout or in the relevant order documentation.

Any claim requirements, exclusions, and deadlines applicable to optional shipment protection will be communicated separately.

35. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • providing accurate delivery information;

  • monitoring tracking information;

  • responding to reasonable carrier or customs requests;

  • complying with applicable import requirements;

  • accepting delivery where reasonably possible; and

  • paying applicable destination-country charges where legally their responsibility.

Nothing in this section transfers a legal obligation from KinPeto to the customer where applicable law requires KinPeto to bear that responsibility.

36. SHIPPING AND RETURNS

Shipping and returns are separate processes.

For information about returning products after delivery, see the KinPeto Returns & Refund Policy.

The Returns & Refund Policy explains:

  • the 30-day voluntary return period;

  • defective or damaged products;

  • wrong products;

  • refund procedures;

  • EU/EEA withdrawal rights;

  • UK cancellation rights;

  • return shipping responsibilities; and

  • other applicable consumer remedies.

Where a mandatory consumer right conflicts with this Shipping & Delivery Policy, the mandatory legal right will prevail.

37. EU / EEA CUSTOMERS

Where EU/EEA consumer law applies, mandatory consumer rights relating to:

  • delivery;

  • cancellation;

  • withdrawal;

  • refunds;

  • defective goods; and

  • other consumer remedies

will apply.

The applicable statutory withdrawal and refund provisions are explained in the KinPeto Returns & Refund Policy.

Nothing in this Shipping & Delivery Policy limits mandatory EU/EEA consumer protections.

38. UK CUSTOMERS

Where UK consumer law applies, mandatory consumer rights relating to delivery, cancellation, refunds, defective goods, and other statutory protections will apply.

Nothing in this Shipping & Delivery Policy is intended to restrict those rights.

The applicable cancellation and refund provisions are explained in the KinPeto Returns & Refund Policy.

39. CANADIAN CUSTOMERS

Canadian consumer-protection requirements may vary by province or territory.

KinPeto's shipping terms apply subject to applicable Canadian federal, provincial, and territorial laws.

Where applicable law provides mandatory rights concerning delivery, cancellation, refunds, warranties, or consumer remedies, those rights will prevail.

40. UNITED STATES CUSTOMERS

U.S. customers are protected by applicable federal and state consumer laws.

KinPeto will comply with applicable requirements concerning shipping representations, delays, cancellations, refunds, and other consumer protections.

Where federal or state law provides greater consumer protection than this policy, the applicable law will prevail.

41. INDIA-SPECIFIC PROVISIONS

KinPeto intends to comply with applicable Indian consumer-protection and ecommerce requirements.

The Consumer Protection (E-Commerce) Rules, 2020 apply broadly to goods and services bought or sold through digital or electronic networks and include provisions relevant to ecommerce entities.

KinPeto will provide applicable information concerning shipping, delivery, return, refund, exchange, warranty, guarantee, and other relevant customer rights.

42. NO GUARANTEE OF DELIVERY DATE

Unless expressly stated otherwise, KinPeto does not guarantee a specific delivery date.

Estimated delivery periods are provided in good faith based on available shipping and fulfillment information.

We will not intentionally provide a shipping estimate without a reasonable basis for that estimate.

43. CONTACT US ABOUT SHIPPING

If you have a question about your shipment, contact:

KinPeto

Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

Please include your:

  • full name;

  • order number;

  • tracking number, if available;

  • delivery address; and

  • description of the issue.

This helps us investigate your shipment more efficiently.

44. POLICY UPDATES

KinPeto may update this Shipping & Delivery Policy from time to time to reflect:

  • changes in shipping services;

  • new delivery destinations;

  • carrier changes;

  • operational changes;

  • legal requirements; or

  • improvements to our customer-service processes.

The latest version will be published on this page with an updated "Last Updated" date.

Changes will not retroactively remove mandatory rights that have already arisen.

45. IMPORTANT CONSUMER-RIGHTS PROVISION

This policy is intended to explain KinPeto's standard shipping and delivery practices.

It does not:

  • waive statutory consumer rights;

  • eliminate legally required refunds;

  • remove mandatory cancellation rights;

  • exclude legally required remedies;

  • permit misleading delivery representations; or

  • override mandatory consumer-protection laws.

If applicable law provides greater rights or protections than this policy, the applicable law will prevail.

46. CONTACT INFORMATION

KinPeto

Website: www.kinpeto.com
Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

Business Address:
Sec N, Block 7/38,
Basant Kunj Colony,
Lucknow, Uttar Pradesh 226003, India

© 2026 KinPeto. All rights reserved.