Refund policy

RETURNS & REFUND POLICY

Effective Date: September 23, 2026
Last Updated: September 23, 2026

At KinPeto, we want you and your pet to be satisfied with your purchase. This Returns & Refund Policy explains when and how you can request a return, replacement, cancellation, or refund.

This policy applies to purchases made through www.kinpeto.com, subject to applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or statutory remedy that cannot legally be excluded or waived.

1. 30-DAY RETURN POLICY

KinPeto offers a 30-day voluntary return period for eligible products.

You may request a return within 30 days after receiving your item.

To qualify for KinPeto's standard 30-day return policy, the item should generally be:

  • in the same condition in which you received it;

  • unused and unworn;

  • clean and free from damage caused after delivery;

  • accompanied by its original tags, where applicable;

  • in its original packaging, where reasonably possible; and

  • accompanied by proof of purchase, such as an order number, receipt, or order confirmation.

Our 30-day return policy is a voluntary store policy and does not replace or limit any mandatory statutory cancellation, withdrawal, warranty, refund, replacement, or other consumer rights that may apply to your purchase.

2. HOW TO REQUEST A RETURN

To request a return, contact us before sending the product back.

Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

Please include:

  • your full name;

  • order number;

  • email address used for the purchase;

  • product name;

  • reason for the return; and

  • photographs or other information where reasonably necessary.

Please do not send products to a return address before your return request has been approved.

Once your return is approved, we will provide the applicable return instructions and, where KinPeto is responsible for return shipping, the appropriate return shipping label or shipping instructions.

Return Address

KinPeto Return Address: Return to origin

The return address may vary depending on the product, fulfillment location, or applicable return procedure. Customers should use the return address provided by KinPeto for their approved return.

3. UNAUTHORIZED RETURNS

Products sent to an address without first contacting KinPeto may experience delays or may not be processed correctly.

Please contact us first so that we can provide the correct return instructions.

This provision does not restrict any statutory right to return or cancel an order where applicable law provides such a right.

4. DAMAGED, DEFECTIVE, WRONG, OR MISDESCRIBED PRODUCTS

Please inspect your order when you receive it.

Contact us as soon as reasonably possible if:

  • the product arrives damaged;

  • the product is defective;

  • you received the wrong product;

  • an item is missing;

  • the product materially differs from its description;

  • the product is not of the characteristics or features advertised; or

  • there is another significant problem with the order.

Please provide photographs, videos, packaging information, or other reasonable evidence where requested.

KinPeto will review the issue and provide an appropriate remedy under this policy and applicable law.

Depending on the circumstances, the remedy may include:

  • replacement;

  • repair where applicable;

  • refund;

  • partial refund or price reduction where legally appropriate; or

  • another remedy required by applicable law.

For customers in India, applicable e-commerce rules require appropriate handling of defective, deficient, spurious, incorrectly described, or otherwise non-conforming products.

5. ITEMS THAT MAY NOT QUALIFY FOR THE VOLUNTARY 30-DAY RETURN

Certain products may not qualify for KinPeto's voluntary 30-day change-of-mind return policy where returning them would be inappropriate because of their nature.

Examples may include:

  • perishable products;

  • products made specifically to a customer's specifications;

  • personalized products;

  • products that cannot reasonably be resold for hygiene or health reasons after opening;

  • sealed hygiene or personal-care products that have been opened after delivery;

  • products damaged through misuse or improper handling after delivery;

  • hazardous materials, where applicable;

  • flammable liquids or gases, where applicable; and

  • other products specifically identified as non-returnable before purchase.

However, these exclusions do not apply where applicable law gives you a mandatory cancellation, withdrawal, warranty, refund, replacement, or other consumer right.

In particular, KinPeto will not use a voluntary "non-returnable" classification to deny a legally required remedy for a defective, unsafe, incorrect, or materially misdescribed product.

6. SALE ITEMS AND DISCOUNTED PRODUCTS

Sale, clearance, or discounted products may be excluded from KinPeto's voluntary 30-day change-of-mind return policy where this is clearly disclosed before purchase.

However, sale or discounted products may still be eligible for legally required remedies where they are:

  • defective;

  • damaged;

  • incorrect;

  • materially different from the description;

  • unsafe; or

  • otherwise covered by mandatory consumer-protection law.

7. GIFT CARDS

Gift cards are generally non-refundable and cannot be returned for cash, except where required by applicable law.

8. EXCHANGES

KinPeto may not offer direct product exchanges for every product or destination.

Where an exchange is not available, the usual process is:

  1. Request a return for the original product.

  2. Return the eligible product in accordance with the applicable return instructions.

  3. Once the return is approved, receive the applicable refund.

  4. Place a new order for the replacement product.

For defective or incorrect products, KinPeto may provide a replacement instead of requiring a new purchase where appropriate and legally required.

9. RETURN SHIPPING COSTS

The responsibility for return shipping costs depends on the reason for the return and the law applicable to your purchase.

Change-of-mind / voluntary return

For KinPeto's voluntary 30-day return program, the customer may generally be responsible for return shipping costs unless KinPeto states otherwise.

Defective, damaged, incorrect, or materially misdescribed products

Where KinPeto is responsible for the problem, we will provide an appropriate remedy and, where required by applicable law, bear the applicable return shipping costs.

Statutory consumer rights

Where applicable law requires KinPeto to pay return shipping costs, those legal requirements will prevail.

For EU consumers exercising the statutory withdrawal right, return shipping costs may generally be the consumer's responsibility if the consumer was properly informed of this before purchase. Exceptions apply where the seller has agreed to bear the cost or failed to provide the required information.

10. EUROPEAN UNION / EEA — 14-DAY RIGHT OF WITHDRAWAL

Where EU/EEA consumer law applies, eligible consumers generally have a statutory right to withdraw from a qualifying online purchase within 14 days after receiving the goods, without providing a reason.

This statutory right is separate from KinPeto's voluntary 30-day return policy.

Exercising the withdrawal right

To exercise the right, contact KinPeto within the applicable 14-day period.

You may contact:

Email: Support@kinpeto.com

You may clearly state that you wish to withdraw from the purchase and provide your order number and product details.

You may also use any standard withdrawal form where applicable.

Returning the goods

After notifying KinPeto of withdrawal, the goods should generally be sent back without undue delay and, under EU rules, normally within 14 days after notifying the trader.

The customer may generally be responsible for the direct cost of returning the goods where KinPeto properly informed the customer of that responsibility before purchase.

Condition of goods

Customers may generally handle goods as necessary to establish their nature, characteristics, and functioning in a manner comparable to what would be permitted in a physical shop.

Where goods have been handled beyond what is necessary and their value has consequently diminished, applicable law may permit an appropriate deduction from the reimbursement.

KinPeto will not automatically reject an otherwise valid EU withdrawal merely because an item has been opened or handled, where EU law does not permit such rejection.

EU refund

When a valid withdrawal is exercised, KinPeto will process reimbursement in accordance with applicable EU law.

Generally, the trader must reimburse payments received within 14 days of being notified of the withdrawal, although reimbursement may be withheld until the goods are returned or the customer provides evidence that they have been sent back, as permitted by law.

Where applicable, reimbursement includes the cost of standard delivery. Additional costs resulting from the customer's choice of a more expensive delivery method generally do not have to be reimbursed.

Exceptions

The statutory EU withdrawal right does not apply to every product.

Examples of recognized exceptions can include:

  • certain personalized or made-to-order goods;

  • certain perishable goods;

  • certain sealed goods that cannot be returned for health or hygiene reasons after being unsealed; and

  • other statutory exceptions.

The applicable exception depends on the product and circumstances.

11. UNITED KINGDOM — 14-DAY CANCELLATION RIGHT

Where UK consumer law applies to a qualifying distance purchase, eligible consumers generally have the right to cancel within 14 days after receiving the goods, without providing a reason.

Customers generally have a further period to return the goods after notifying the seller of cancellation.

KinPeto will process refunds in accordance with applicable UK law.

Under UK distance-selling rules, where a valid cancellation right applies, the seller generally must refund the customer within the statutory timeframe and refund the cost of standard delivery, subject to applicable rules and exceptions.

Customers may be responsible for the direct cost of returning goods where the applicable requirements have been satisfied and the customer was informed of this responsibility.

Nothing in this policy limits mandatory UK consumer rights.

12. CANADA

Consumer-protection requirements in Canada can vary by province or territory.

KinPeto's voluntary 30-day return policy applies subject to applicable Canadian federal, provincial, and territorial consumer laws.

Where Canadian law provides mandatory rights relating to:

  • defective products;

  • misleading descriptions;

  • cancellation;

  • refunds;

  • warranties;

  • consumer contracts; or

  • other remedies,

those rights will prevail over any inconsistent voluntary return restriction in this policy.

13. UNITED STATES

For customers in the United States, KinPeto's voluntary 30-day return policy applies subject to applicable federal and state laws.

Where applicable law provides mandatory rights relating to defective, damaged, unsafe, misrepresented, or otherwise non-conforming products, those rights will not be limited by this policy.

Shipping representations and refund practices will be handled in accordance with applicable law.

14. INDIA

For customers in India, KinPeto will comply with applicable consumer-protection and e-commerce requirements.

The Consumer Protection (E-Commerce) Rules, 2020 require ecommerce entities to provide clear information concerning return, refund, exchange, warranty, guarantee, delivery, shipment, and return-shipping costs.

KinPeto will not refuse an applicable remedy merely because an order was purchased during a sale or promotional period where applicable law requires a return, refund, replacement, or other remedy.

15. REFUND PROCESS

Once your returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the applicable refund will generally be issued to the original payment method, unless another method is required or agreed under applicable law.

For KinPeto's voluntary 30-day return program, we generally aim to process approved refunds within 10 business days after the return has been received and approved.

Your bank, card issuer, payment provider, or other financial institution may require additional time to post the refund.

Accordingly, the date on which KinPeto processes the refund may differ from the date on which the funds appear in your account.

Where mandatory law requires a different refund deadline, the applicable legal deadline will prevail.

16. REFUND FOR FAILED OR CANCELLED ORDERS

If KinPeto cancels an order after payment has been received, or if applicable law requires a refund because an order cannot be fulfilled, we will process the applicable refund.

The refund will generally be made using the original payment method unless:

  • the payment provider does not support the original method;

  • another method is legally required;

  • another method is mutually agreed; or

  • applicable law provides otherwise.

17. PARTIAL REFUNDS

A partial refund may be available where:

  • only part of an order is returned;

  • a product has a minor issue and the customer agrees to keep it;

  • applicable law requires a price reduction; or

  • another circumstance justifies a partial refund.

Any legally required remedy will not be replaced with a partial refund merely for administrative convenience.

18. RETURN INSPECTION

Returned products may be inspected to determine:

  • whether the returned product corresponds to the order;

  • whether the product was damaged after delivery;

  • whether it was used beyond reasonable inspection;

  • whether required components are missing; and

  • whether the product qualifies under the applicable return policy.

Inspection does not remove any statutory consumer rights.

19. PRODUCTS DAMAGED AFTER DELIVERY

KinPeto may refuse a voluntary change-of-mind return or reduce a voluntary refund where a product has been materially damaged through misuse, accidental damage, improper storage, unauthorized modification, or other customer-caused damage.

This does not affect statutory remedies for defects or damage that existed when the product was delivered or that are otherwise covered by applicable law.

20. MISSING PARTS OR ACCESSORIES

If a product arrives missing a component, accessory, instruction, or other item that was included in the product description or order, contact us promptly.

We may provide:

  • the missing component;

  • replacement;

  • refund; or

  • another appropriate remedy,

depending on the circumstances and applicable law.

21. PRODUCTS SOLD AS BUNDLES

Where products are sold as a bundle, KinPeto may require the complete bundle to be returned for a voluntary return where reasonably appropriate.

If only part of a bundle is defective or incorrect, we will assess the appropriate remedy based on the circumstances and applicable law.

Mandatory statutory remedies are not affected.

22. RETURNING PRODUCTS FROM MULTIPLE ORDERS

Products from different orders should not be combined into one return unless KinPeto has expressly instructed you to do so.

This helps us correctly identify and process your return.

23. LOST OR DAMAGED RETURN SHIPMENTS

Customers should retain proof of postage and tracking information when responsible for arranging return shipping.

Where KinPeto provides a return label, customers should follow the instructions provided.

If a return shipment is lost or damaged during transportation, responsibility will depend on who arranged the shipment, the applicable carrier terms, and applicable law.

24. REFUNDS THAT HAVE NOT ARRIVED

If you have received confirmation that your refund was processed but the money has not appeared in your account, first:

  1. Check your bank or payment account.

  2. Contact your card issuer or payment provider.

  3. Allow the provider's normal processing period.

  4. Contact KinPeto if the refund remains missing.

Contact:

Support@kinpeto.com

When contacting us, provide your order number and refund information so that we can investigate.

25. CONTACT US

For all return, refund, cancellation, exchange, or product-issue questions:

KinPeto

Email: Support@kinpeto.com
Phone / WhatsApp: +91-7905418529

Business Address:
Sec N, Block 7/38,
Basant Kunj Colony,
Lucknow, Uttar Pradesh 226003, India

Return Address: Return to Origin

Please do not ship a return until KinPeto has provided the applicable return instructions.

26. IMPORTANT LEGAL PROVISION

This Returns & Refund Policy is intended to establish KinPeto's standard commercial return process.

It does not limit any mandatory consumer rights.

If the law applicable to your purchase provides greater rights than this policy, including statutory rights relating to:

  • cancellation;

  • withdrawal;

  • refunds;

  • defective products;

  • warranties;

  • guarantees;

  • replacements;

  • product safety;

  • delivery;

  • return shipping; or

  • consumer remedies,

the applicable law will prevail.

Nothing in this policy requires a customer to waive a legal right that cannot lawfully be waived.

© 2026 KinPeto. All rights reserved.